This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

$65,300 - $107,800

• Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Service Management team. Service Management is a set of organizational capabilities for enabling value for customers in the form of services.

On any given day, you may be called on to:

• Work within a technical team of IT professionals to perform application administration activities on the IT Service Management suite of tools
• Provide end-to-end service management, managing the work leveraging an Agile project management approach

The selected applicant can be a virtual worker located in any U.S. State or District of Columbia. Regular or periodic travel to your assigned work location may be required.

• Bachelor’s degree in Computer Science, Management Information Systems or a related fiel; or equivalent (AS + 4 years or no degree + 8 years)
• Experience configuring and administering an IT Service Management Suite of tools (BMC Remedy, ServiceNow, etc)
• Experience managing an O&M ticket queue
• Experience with ITIL
• Ability to obtain and maintain a DOE L clearance

• Ability to effectively prioritize and execute tasks in a constantly changing environment
• Strong teamwork and effective interpersonal and communication skills
• ITIL certification
• Experience with ITSM Suite (Change, Incident, Knowledge, CMDB and/or Problem Management)
• Familiarity with IT Service Management configuration management database (CMDB) and related discovery/service mapping tools
• Experience in ITSM training, including training program/content development
• Understands basic testing procedures to assess and manage risk
• Ability to work cross-functionally to solve problems and implement changes
• Experience in leading business requirements elicitation

We provide enterprise service management services to Sandia, including enterprise logging services, IT service management, IT operations management, and 24x7 monitoring in the system operations center (SOC). Our teams utilize an agile approach to deliver and support these enterprise services and related processes.

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

• These benefits vary by job classification.

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

This Limited Term Employee (LTE) position is a temporary position for one year term, which may be renewed at Sandia's discretion up to a maximum of seven years.

Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance.