Specialty Adjuster - RV/Trailer (Remote) Job at Allstate
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
Under limited supervision, the Consultant I is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations, and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Key Responsibilities:
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly
- Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss
- Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts
- Evaluates diminished value in a moderately complex or occasionally complex claim
- Triage moderately complex and occasionally complex total loss claims
- Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
- Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
- Responds to moderately complex and occasionally complex arbitrations contentions
Supervisory Responsibilities:
Education and Experience:
- Bachelor's Degree or equivalent
- 2 or more years of related experience
Certificates, Licenses, Registrations:
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Licensing required; multiple markets preferred. Required to obtain required licenses within 60 days of hire.
Licensing Sign on Bonus - You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.
This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Job Description
Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers.
A Day in the Life:
- Communicate empathetically with customers and help them through the process in a fast, fair and easy manner.
- Confirm location and complete an assessment of customer’s vehicle including inspecting damages, taking photos, locating parts, and writing estimate.
- When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Provide copy of estimate to customer and / or to the repair facility and issue payment for damages if warranted
- Upload photos and estimate and document file with notes regarding decision-making process
- As needed, evaluate the total loss value of a non-repairable vehicle for customers, assess salvage value, and settle total loss
- Negotiate claim settlements with customers in accordance with business unit standard methodologies.
- Use data and analytics to tell a story and influence decision making
- Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually.
Job Qualifications
- You have three or more years of estimating experience
- You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
- You enjoy the ability to work independently starting your day from home, and traveling to various locations to restore peoples’ lives through outstanding customer service
- View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
- You’re an empathic, upbeat and friendly self-starter
- You’re excited about solving problems and coming up with creative solutions
- You’re organized and able to multi-task in a fast-paced environment
- You’re known for clear and professional communication – both written and verbal
- Being bilingual and/or having prior military experience is a plus
We Offer:
Company Vehicle (vehicle dependent on mileage and area of coverage)
Company provided laptop and smart phone
A culture of learning where you can expect to develop foundational skills for the future
Opportunities for both personal and professional development
Leadership teams that are communicative and understanding
Impactful work by serving customers and the community in times of need
A culture in which you dress for your day
Recognition and advancement opportunities
Paid Time Off, 401(k) and pension
Medical, Dental, and Vision coverage
Learn more about Allstate benefits @ https://allstategoodlife.com
Compensation offered for this role is $52,500.00-$83,250.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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