Ghirardelli’s employees are the face of our company. We believe our vision is changing the way the consumer experiences chocolate. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!

You will be accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. You will ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Store Management

• Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience
• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism

Restaurant and Retail Operations

• Effectively prioritizes daily store activities in conjunction with general manager
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Responds in a timely manner to all escalated customer service issues
• Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, and customer service
• Assists general manager in establishing store plans that are attainable and growth-oriented
• Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel

People Management

• Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices
• Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments

Position Profile: Attributes for Success

• Clear, professional, and effective oral and written communication
• Team-building skills of empathy, delegation, empowerment and building a strong Ghirardelli culture
• Ability to manage time effectively and be self-directed under minimal supervision
• Strong proficiency with Word, Excel, PowerPoint, and Outlook
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point of sale systems
• Proven knowledge of restaurant or retail management techniques

• High school diploma or GED required
• Associate or higher degree desirable
• Two or more years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level

• Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
• Rare to Occasional Simple Grasping
• Rare to Occasional ability to lift and carry up to 50 pounds
• Occasional to Constant Sitting
• Occasional to Constant Walking
• Occasional to Constant Standing
• Rare to Occasional twisting of the neck and waist
• Rare to Occasional Reaching at or below the Shoulder level
• Ability to travel to various locations across the country
• Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
• Rare to Occasional Squatting/Bending/Stooping/Stretching

For San Francisco based employees: In compliance with San Francisco ordinance, employees who operate within indoor dining settings must be fully vaccinated for COVID-19 as defined by the order of the health officer (C19-07y-Safer Return Together). We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.

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