Conditions of

Employment

This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.

Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.

UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant positing should inform their supervisor in writing and provide at least a week’s notice.

UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California.

Prerequisites

Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.

To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf

Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.

Students declared major must match the major(s) listed in the job posting.

Majors/Fields of Study

Management Information Systems (MIS), Computer Information Systems, Computer Science, Computer Engineering, Information Technology

Work Schedule

F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.

***OFFICE LOCATED IN DOWNTOWN LONG BEACH***

Additional Work Schedule

Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).

Minimum Qualifications

• Ability to provide professional and friendly customer service
• Strong organizational skills
• Passionate about technology
• Ability to learn new technology
• Ability to work as a member of a technical team
• Self-motivated.
  

Preferred Qualifications

• Previous Customer Service experience
• Previous Service Desk experience
• Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.
  

Duties and Responsibilities

• Assist staff with answering and resolving general computer questions/issues.
• Provide desktop support services by resolving Personal Computer (PC) hardware, software, printer and related problems both in person and remotely.
• Assist with the installation of new and/or replacement hardware, software, and peripherals.
• Image, prepare, and set up new workstations.
• Assist with maintaining Service Desk ticketing and asset tracking system.
• Maintain inventory of IT equipment and assist with maintaining an inventory database.
• Provide systems and project management support.
• Answer e-mail and telephone inquiries.
• Perform other related duties as assigned.
  

Physical Requirements

Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.

Working Conditions

Work is performed in an hybrid remote and office environment.

Due to COVID-19, student will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.

Application Instructions

Please complete all fields of the employment application. Include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application. Attaching a resume does not replace the requirement to fill in fields in the
UEI application.

In addition to your resume, please upload the following documents: Schedule of Availability

Apply by: March 7, 2023, but selection may occur prior to that date.