Pearson Online Learning Services (POLS) adds life to a lifetime of learning. We are a community of educators, designers, marketers and entrepreneurs. We work across diverse disciplines and global boundaries to connect more students to top tier universities and colleges. We partner with higher education institutions to help them build and manage learner-centered, academically strong experiences that help learners to achieve success in career and life.

Our team helps our academic partners translate their pedagogical visions into rich, engaging online experiences that deliver strong outcomes. Providing strategy, planning, and research to help identify opportunities, prototype new offerings, and improve program performance. Enrolling students by building compelling marketing campaigns, improving recruitment, and opening new channels to reach qualified learners. Advising and supporting partners to rapidly expand non-degree offerings, including short courses, boot camps, and other forms of experiential, team-based learnings. Support and coaching learners to improve recruitment, retention, satisfaction, and graduation rates.

Important: Pearson is currently holding the Pearson Online Learning Services business under strategic review to assess the optimal long-term ownership structure.

Summary:

The primary function of the Student Records Coordinator is to manage all student records from the point of application through admission. The Student Records Coordinator also provides administrative support to additional internal stakeholders.

Responsibilities:

Specific duties and responsibilities include, but are not limited to, the following:

• Prepare student application files for admission committee review.
• Complete cumulative GPA calculations for transfer applicants.
• Process and log student records including digital documents and transcripts.
• Enter transfer credit data into CRM.
• Responsible for accurate internal and external transmission of information.
• Complete data inquiries, data reports, and analysis as needed.
• Adhere to and exceed service level agreements for processing student records and files.
• Complete quality assurance tasks to ensure accurate data and information integrity in the CRM.
• Assist with maintaining and updating standard operating procedures (SOP) documents as needed.
• Ability to work with discretion and complete confidentiality as this position involves constant contact with sensitive personal records.
• Actively engage in and contribute to a culture of continuous process improvement.
• Contribute daily to a collaborative, positive and supportive work environment.
• Requires the ability to work a flexible schedule to meet departmental needs. This may include working more than 40 hours a week.

Qualifications:

• Associate degree from an accredited college or university is required; bachelor's degree preferred.
• At least two years of experience in an administrative support function.
• Experience in a student records, registrar, or student services office or related experience within higher education is an asset.
• Strong attention to detail and a passion for accuracy.
• Exceptional analytical acumen, organization, time management, and research skills.
• Ability to balance multiple tasks and prioritize accordingly.
• Effective interpersonal, oral, and written communication skills and listening ability.
• Highly proficient with office automation tools (MS Office) and navigating on the internet.
• Experience working within customer relationship management (CRM) software and student information system (SIS).

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

As required by the Colorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $19.00-$21.00 USD per hour. This position is not bonus eligible, and information on benefits offered can be found on our benefits website: https://pearsonbenefitsus.com/

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL\_TIME

Req ID: 10624

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