Description: Success Coach

Classification: Hourly, non exempt

Date: As soon as available. Open until filled

Pay: $22-$24 Hourly

Mission: Futuro Health’s mission is to increase the health and wealth of communities by growing the largest network of allied health workers in the nation, starting in California. We believe that investing in education and skills training and retraining results in better-paying jobs for workers, better care for patients, and better workers for employers to hire.

Futuro Health is on track to graduate 10,000 students by 2024 to help fill the nation’s critical demand for healthcare workers. Allied health workers comprise 60% of the nation’s healthcare workforce.  California alone is estimated to need approximately 500,000 new allied healthcare workers by 2024.  Since our launch in 2020, Futuro Health already has supported over 8,000 diverse adults, of whom 80% are ethnically diverse and 51% are bilingual, in their educational journey.

Futuro Health’s solutions activate best practices in workforce development:

• Consulting employers on their needs.
• Offering generous tuition scholarships to invite diversity.
• Curating and commissioning education programs – at scale.
• Focusing attention on both interpersonal and technical skills.
• Providing adult-friendly onramps and live support system that lead to student success.
• Empowering student’s education-to-work transition.
• Employing data science to continuously improve the student journey.

More on Futuro Health can be found at www.futurohealth.org.

Why Should You Join Futuro Health: Do you seek to change lives for the better? Do you want a role that makes a difference to students, communities and/or the nation? Have you shown grit when it comes to taking on challenges typical in a start-up environment and pushing forward to resolution?

Our team of talents share a commitment in Futuro Health’s nonprofit mission. We celebrate when we can match individuals to opportunity. We bring our skillsets, a can-do attitude, and a sense of team to our everyday work of establishing new models of education to work. We know it takes us all to design agile, scalable and inclusive solutions that meet the big challenges of the day, ranging from worker shortages, social and economic mobility, to equity in care. If these values speak to you, apply to become part of the Futuro Health team.

Position Summary:

The Success Coach’s role is to support Futuro Health scholars throughout their educational journey. Success Coaches will assess readiness and provide success and enrollment coaching. Coaches will be expected to contribute towards conversion as the scholars' progress from prospective students to graduates. The coach will need to uphold brand loyalty as a representative of Futuro Health through facilitation of professional and meaningful student interactions.

Primary Duties and Responsibilities:

• Contribute to retention, enrollment conversion, and/or career outcomes through effective coaching
• Manage student caseload; building relationships, identifying academic and financial concerns, and providing solutions for course completion when students face obstacles preventing them from completing their courses.
• Maintain accurate and up to date scholar information in the database; including but not limited to the regular update of student statuses, detailed conversational notes, and secure document collection
• Use best practices and sound judgement to coach students with various personal challenges and identify when a student is in crisis, escalating appropriately
• Maintain knowledge on all facets of Futuro Health and its mission to accurately reflect the role of Futuro Health in a scholar’s
• Work with scholars to develop a plan to achieve their academic and career goals, assessing their unique obstacles and opportunities for success.
• Assist prospective students in effectively navigating admissions and enrollment processes to ensure they meet deadlines
• Coordinate as needed under lead supervision with educational partners to support student enrollment and program completion
• Meet exceptional customer service standards, responding in a timely manner to voicemails, text messages, emails according to service standards and outreach scheduling.
• Communicate professionally with partners and students
• Work closely with the team to ensure that student escalations are coordinated by urgency level and addressed in a timely manner
• Other duties as assigned

General:

• To maintain security, employees are required to read, understand, and follow company security policies
• Must protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA)
• Must comply with all company procedures and policies, including company privacy and security policies

Minimum Qualifications:

• Bachelor’s degree or equivalent experience in a Service role or Allied Healthcare setting.
• Three (3) years prior work experience in business, education, counseling, or another related field
• Ability to de-escalate a negative interaction
• Ability to retain and utilize substantial amounts of detailed information
• Strong written and verbal communication skills demonstrated through email, text, phone, and in person.
• Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Ability to work in a fast-paced environment and respond well under pressure
• Must have proficient spelling/grammar, and intermediate computer literacy.

Preferred Qualifications:

• Knowledge of college and higher education healthcare training programs and curriculums a plus
• Previous experience as a student advisor or coach a plus

Position Type and work environment:

• Monday through Friday availability
• Flexible to work some weekend and/or evening hours as needed
• This is a remote position. Travel will be required to attend meetings and conferences as needed.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• related work: 3 years (Preferred)

Work Location: Remote

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