Support Engineer Job at Innovien Solutions
Innovien Solutions Atlanta, GA
$110,000 - $130,000 a year
Our client, is the world's leading enterprise provider of software, hardware and services for banks, retailers, restaurants, and telecom providers. The C-Level Executive team need a “white glove” Executive Support Engineer to assist and troubleshoot any technical issues they may have. You will get to travel along with various executive leaders, ideally once a month, globally!
**24/7 Support—May be times where a technical issue falls outside the 9-5 hours, since some Execs live overseas!!**
Requirements:
- 8+ years of experience in an Executive Support role (Desktop Support, Tech Support, Support Engineer, etc.)
- Strong experience troubleshooting Mac & Windows OS and applications (Microsoft Office Suite)
- Experience with remote support applications
- Military background
- Strong organizational skills and a go getter mentality to solve problems quickly
- Sharp communication, ability to interface with high level executives with excellent customer service mentality
Plus Skills:
- Telephony experience, specifically Cisco & Microsoft Teams
Top 5 Responsibilities:
- Monitor and respond quickly and effectively to requests received through calls, emails, and teams messages
- Ask questions and listen to users to determine the root cause of issues; Respond to and resolve issues in person efficiently
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Work through the problem-solving process, empowering end users to do the same in the future
- Install operating systems and drivers, configure desktops, notebooks, and audio/visual systems
Job Types: Full-time, Contract
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have 5+ years of experience in an Executive Support role?
- Do you have a Military Service background?
- Do you have experience with remote support applications?
Work Location: In person
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