About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Summary of Job:

Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system engineering for complex operating systems. Must have experience with AIX 7.1, RHEL7-8, and Ubuntu 16 operating systems and IBM Power7,8,9 hardware configurations as well as VMware Intel based hardware. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs technical supervision of administrative staff and developers.

Essential Duties and Responsibilities:

• Manages the day-to-day operations of the RRS host computers by monitoring system performance, configurations, maintenance and patching. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware, OS and software. Works with vendors to assist support activities. Use hardware management consoles to manage physical components and micro code
• Supervises Administrative staff and developers including training, evaluating and recommending improvements. May guide or provide work direction to technical staff, operational staff, contract staff and/or desktop support employees. Determines appropriate scheduling for coverage of all hours of operation .
• Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Establishes, maintains and manages users accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.
• Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.
• Ensures high availability and acceptable levels of performance of mission critical host computer resources.
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Develops procedures, programs and documentation for backup and restoration of host operating systems, storage, databases and host-based applications.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for Operations and enterprise systems administration.
• Develops tools, procedures, and training sessions for Operations, Desktop Support and Systems Development staff to assist with work.
• Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.
• Stays current with technological developments in systems engineering technology and recommends ways for RRS to take advantage of new technology.

Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Knowledge, Abilities and Skills:

• Knowledge of: Programming languages and operating systems; current equipment and technologies in use; UNIX/Linux(AIX 7.1) system administration, Linux system administration(/RHEL7-8/Ubunutu16-22), enterprise backup and recovery procedures, and system performance monitoring tools; effective project management techniques; principles and practices of effective management and supervision.
• Ability to: Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
• BSc/Ba in Information Technology, Computer Science or a related discipline
• Preferred Work Experience : 3-5 years-of experience working in infrastructure/server environments performing monitoring (hardware and/or software) and implementations; with an emphasis on AIX 7.1 and RHEL 7, and Ubuntu 16 or higher
• Professional certification in AIX7, RHEL, Ubuntu, VMware, TSM, Storix is a plus

Work Environment:

The work environment includes typical computer related noise with exposure to computer hardware and video screens. It is fast paced with production issues dictating and changing work priorities. Incumbent is on call to provide support services during off hours. Scheduled night and weekend work is required. You must be energetic and self-motivated to keep up.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and honorably; Upholds organizational values.
• Safety Security: Employees must follow all safety policies and procedures to ensure an accident-free workplace.
• Rack Room Shoes/ Off Broadway Shoes is an equal opportunity employer that value diversity at all levels (EOE).

Physical Demands:

Learned physical skill is required for keyboarding and use of peripheral equipment. Moderate lifting.