Systems Support Specialist
Farmington, MO

Overview:

US Tool Group is currently seeking a Systems Support Specialist for its rapidly expanding business. This position is a full-time permanent role with full benefits. Our corporate headquarters is located in Farmington, Missouri, but this position will be eligible for hybrid remote work flexibility.

As a Systems Support Specialist, you will get to showcase your customer service skills and technical prowess by helping to support the daily operation of our many computer systems. You will also have the opportunity to work on and help manage exciting projects. We believe in providing our teams with the best resources to allow for creation of the most innovative solutions. You will get to work with and be part of a Systems Specialist Team that functions as a respected and vital component of the Company in supporting our technical infrastructure while helping to solve complex problems. We believe in a work hard, play hard environment that encourages progress and creativity. We are primarily a Windows environment with an aggressive approach towards virtualization and hybrid cloud deployment models. There's always something new and exciting for you to learn or work on.

Who We Are:

We are a tech-heavy organization that functions as an innovative supplier of industrial products and services that produce “Best-in-Class” cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we have grown to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

If you have:

• Strong problem-solving and communication skills
• Ability to perform and keep track of multiple tasks and projects
• Able to work independently while meeting established timelines
• Good organizational skills and follow through
• A desire to be a positive team player with the ability to drive changes in business processes
• Positive attitude and excellent customer service skills
• Self-motivation, initiative, and the drive to succeed
• Experience with operating systems, desktop/laptop hardware, virtualized infrastructure, and network host management
• Ability to follow and create effective standard operating procedures
• Experience supporting and handling data in a confidential and/or regulated environment
• A Bachelor’s degree in a relevant field or combination of 2-3 years professional experience and education
• A strong background in the following:
  • Windows 10/11 configuration and deployment
  • Desktop, laptop, and mobile device hardware and related configuration
  • Development and implementation of preventative and proactive maintenance plans
  • Troubleshooting a wide range of hardware, software, and network performance issues
  • Creating and maintaining technical documentation and user-facing reference material

We provide:

• Competitive Salary
• Weekly Pay
• Remote Work Flexibility
• Health, Vision, Dental, and Life Insurance
• Comprehensive Employee Wellness Plan
• 401K Plan with Company Match
• Paid Holidays and Vacation Time Accrual
• On-site Cafeteria
• Climate-Controlled Facilities
• Work-Hard Play-Hard Environment
• Personal and Professional Growth Opportunities

Equal Opportunity Employer M/F/Disability/Protected Vet