Technical Support Job at Merchant Industry LLC
Currently seeking customer friendly and upbeat individuals that possess a strong work ethic and are technically proficient in both computers and Microsoft office, with some familiarity in merchant services. Tremendous room for growth within the organization, Merchant Industry is looking for the right people to invest its time and resources into.
Job Responsibilities:
Location: Queens (3 stops outside of Manhattan from the N, Q, R, M and 7 trains)
Job Responsibilities:
- Handle inbound calls from merchants regarding technical support with their credit card terminals, account changes as well other inquire
- Handle disgruntled clients and prevent them from cancelling their account
- Handle client billing issues, follow up to insure customer satisfaction with service
- Delegate equipment shipment
- General office support - MUST BE WILLING TO LEARN ALL ASPECTS OF BUSINESS AND FILL IN FOR OTHER DEPARTMENTS
Location: Queens (3 stops outside of Manhattan from the N, Q, R, M and 7 trains)
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