Application Support Analyst III- Remote Option Job at Central Maine Healthcare
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Essential Duties:
- Participates in the analysis, selection, design, development, and implementation of business information solutions.
- Consistently develops practical and detailed project work plans and test plans according to departmental standards.
- Coordinates the development of functional design specifications interface specifications, conversion specifications, and database structures.
- Ensures that system user interfaces are designed to maximize efficient and error-free utilization by the user.
- Consistently notifies Management of problems or delays related to the project and provides alternative approaches.
- Effectively performs as a member of the project team; works with other personnel assigned to the project to efficiently perform assigned tasks.
- Accurately evaluates existing systems, both manual and automated; effectively analyzes alternate approaches for meeting user requirements.
- Serves as a mentor to junior analysts, providing them with guidance for day to day support of existing systems.
- Acts as the application expert within the IS department.
- Provides guidance to junior analysts during resolution of system issues, or implementation of system changes.
- Effectively facilitates communication with user departments to exchange information and ideas, review requests for service, and/or resolve problems to meet customer needs.
- Serves as Subject Matter Expert related to the users' environment and information needs.
- Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
- Participates in strategic information planning, continuous improvement initiatives, and other information systems related task forces.
- Actively participates in meetings, completes assignments timely and accurately.
- Effectively consults with other users and with IS staff to ensure that all data gathering is accurate and consistent.
- Accurately evaluates existing systems, both manual and automated, including volumes, data flow, documents, reports, and other important factors.
- Effectively prepares and presents documentation appropriate for the members of the task force.
- Leads projects independently at defined by the IS departments project management methodology.
- Develops project plans, and test plans.
- Coordinates and conducts meetings with end users, IS and vendors as required.
- Prepare meeting agendas and disseminates meeting minutes in a timely manner.
- Seeks guidance from project managers, supervisors, or IS managers appropriately.
- Keeps management informed of any potential issues.
- Analyzes and revises existing system procedures to resolve complex problems, updating or creating documentation, as necessary.
- Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, presentation, and data management systems.
- Assesses problem situations with care and considers all aspects before pursuing a solution; demonstrates the ability to exercise independent judgment.
- Develops accurate and informative presentation material as required to illustrate complex
technical and functional concepts. - Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct.
- Maintains current knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures.
Education and Experience:
Required
- Bachelor’s degree in in Business Administration, Computer Science, Information Systems, or a related field.
- Five years in systems development or support.
OR
- Six years of experience in systems development or support may substitute for degree.
Preferred
- Experience with Workday Enterprise Resource Planning information systems.
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Experience with Cerner Millenium
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Experience with configuration for Patient Scheduling
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Experience with Cerner Applications: Rev Cycle, SchappBook, CPM, PM Office
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Experience with Cerner Tools: HNA, CoreCodeBuilder, Bedrock, Olympus
Knowledge, Skills and Abilities:
- Ability to engage patients and team members utilizing the CMH Experience Standards
I am creating a warming, caring, and non-judgmental environmentI am actively listening and seeking informationI am honest, truthful, and consistentI am respectful, treating all individuals with dignity and empathyI am serving as a role model, taking both initiative and ownership when appropriateI am working collaboratively and demonstrating teamworkI am resilient and adapt to change in positive ways.
- Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
- Ability to collaborate with all layers of the management/ administration team.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
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