SFor over 45 years, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan
• Continuing Education Opportunities Available
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• NYPCC Health and Wellness Events
• Mediation Room

Job Description:

The Assistant Office Manager provides support to the Office Manager with the supervision of competent support services including, but not limited to, external and internal facility operational processes and systems, Front Desk Receptionists, frontline support and other clerical duties.

Responsibilities:

• Manage the front desk windows and clerical area to ensure effective frontline communications and support services both internally and externally to maintain a professional image
• Provide ongoing training and guidance to Front Desk Receptionists in their duties and responsibilities
• Collaborate with management and all interdisciplinary teams to coordinate training initatives and work flow process improvement strategies
• Assist with the coordination and management of Daily/Weekly tasks assignments for all Front Desk Receptionists
• Conduct employee performance appraisals and observations to report back to Management Teams and Leadership
• Monitors and assist with the MetroCard distribution and reconciliation process
• Maintain and update staff resources to ensure adequate coverage for daily operations
• Coordinates Daily/Weekly tasks assignments for all Frontline Desk Receptionists
• Assist with supervising the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities
• Monitor office supplies inventory and facilitate requests for office supplies, furniture, and equipment for the entire program location
• Assist with supervising the maintenance of office equipment, including, but not limited to, PC and all peripheral equipment, printers/scanners, copiers and fax machines
• Assist with using Video Telehealth Technology or Video Meeting Platforms
• Serve as on-site backup support to the Office Manager in their absence
• Meet regularly with Office Manager, Director of Support Services and Program Administration to discuss office/program operations
• Assist with crisis intervention and client complaints as needed
• Perform other duties as assigned by Office Manager, Director of Support Services, Program Administration or Leadership

Qualifications:

• High School Diploma or equivalent
• 2-3 years of experience in a clerical or frontline support role position
• Able to effectively and professionally communicate in Spanish (both verbally and written)
• Excellent professional verball and written communication skills and organizational skills
• Demonstrated experience working with small groups and interdisciplinary teams
• Exceptional leadership and management skills
• Outstanding customer service skills
• Highly Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment and adapt to agency operational requirements
• Passionate about NYPCC’s mission and values
• Able to establish and sustain professional boundaries with all staff
• Experience in conducting conflict resolution meetings
• Excellent interpersonal skills
• Excellent time-management skills

Working Conditions:

Must possess the personality and demeanor to work with challenging clients in a fast-paced environment.

Scheduling Requirements:

Scheduled hours include opening and closing shifts as well as weekend shifts. Schedule flexibility due to operational needs inclusive of weekends, coverage support and on call expectations.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to speak and hear on the phone throughout the day, stand and sit for an extended periods of time when needed, be able to write and answer emails and carry objects no greater than 35 pounds.

The position is required to provide a client concierge level of service for all clients, family members and visitors. Must be constantly alert for client safety.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Supervisory: 2 years (Required)
• Office Management: 2 years (Required)

Language:

• Spanish (Required)

Work Location: One location

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