Smile Train is changing the world one smile at a time. Our goal is to transform the life of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we're just getting started. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is made of creative and highly motivated individuals working to make a positive impact.

We’re looking for an Associate, Supporter Relations to join our team. The Associate delivers on the vision of the fundraising team by fulfilling systemized supporter relations to strengthen long-term commitment from Smile Train's supporter base. As an integral member of the Development team, the Associate, Supporter Relations will ensure that supporter needs are met in a timely, professional, and appropriate manner and that Smile Train provides first-class supporter services to our supporters and volunteers.

This role will collaborate with a third-party donation processing vendor to ensure consistent processing and thanking of donations. They will handle inquiries from our supporters, process donations, update supporter records in our donor database, and ultimately provide that interactions with supporters further engage them with Smile Train and creates a positive and fulfilling experience with our organization.

The Associate, Supporter Relations will report to the Manager, Engagement. This is a full-time, remote role, based in the midwest (ideally Illinois, Ohio, or Texas). The COVID-19 vaccine is required except for approved medical or religious exemptions.

Responsibilities

• Respond promptly to supporter inquiries through various channels, ensuring that supporters are communicated courteously and promptly by telephone, email, or mail.
• Maintain a positive, empathetic, and professional attitude toward supporters.
• Acknowledge and resolve supporter complaints.
• Process supporter requests and donations and updating database records and systems with supporter interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal colleagues to facilitate supporter inquiries or requests.
• Assist with an annual review of supporter relations policies, procedures, and communication templates to ensure up-to-date and effective supporter engagement and provide feedback on the efficiency of the supporter relations process.
  
• Support with additional administrative, events, and database management tasks related to supporter relations as determined.

Qualifications

Our ideal candidate has/is

• 1+ years relevant experience with supporter relations or customer service
• Excellent written and verbal communication skills
• Project and time management skills with great attention to detail
• Experience with Salesforce (preferred) or other CRM systems for supporter account and data management
• Outgoing and engaging personality
• High School Graduate
• Strong organizational skills and the ability to work independently
• Excellent interpersonal skills and professional presentation
• Sound judgment and ability to interact with a diverse group of people (internal and external)
• Commitment to confidentiality and attention to detail is a must
• Proficient with MS Office Suite

Application information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply.

To apply, please complete the application through the provided link. Include a copy of your resume and a cover letter that describes why you believe you would be a good fit for Smile Train and this role.

Applications will be reviewed on a rolling basis, but we encourage interested applicants to apply as soon as possible.