ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas’ largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Oversees the Total Quality Management programs in the laboratory to include Continued Quality Improvement, Quality systems, Quality Assurance, and Quality Control. Provides support to the Lab Director, Lab Manager, and Lab Supervisor. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Responsible for proficiency testing program to include receipt, handling, testing, reporting and corrective action.
• Develops and maintains written procedures.
• Develops and maintains Quality Control procedures and corrective action.
• Assists with development of QA scope to include values, customers, customer needs, lab service capabilities, and labs vision.
• Monitors and reports QA goals, objectives, and tasks.
• Coordinates and surveys TQM improvement management at the bench level.
• Prepares preventive follow-up responses to TQM indicators above the threshold.
• Ensures all regulatory requirements within the TQM scope are followed.
• Coordinates all TQM activities with the Lab Director.
• Maintains educational level in all areas of responsibility in order to accomplish goals.
• Recognizes and supports the organization’s preferences and priorities.
• Recognizes factors that affect measurements and results and either corrects the problem or refers it to the appropriate personnel for resolution.
• Manages supplies in conjunction with Materials Manager.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• Performs the duties of a Medical Technologist IV.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: Associate or Bachelor degree in related field with accredited medical laboratory program.

Preferred: At least five (5) years of experience as a lab technician. Experience in Quality Management. At least 1 year of experience working at ARC.

Knowledge, Skills and Abilities

• Knowledge of Quality Management approaches e.g. Six Sigma and LEAN.
• Excellent interpersonal & problem solving skills.
• Ability to handle competing priorities.
• Excellent technical, conceptual, and organizational skills
• Excellent customer service skills.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor.
• Skill at finding and providing solutions that are customized to meet customers’ needs and concerns.
• Ability to apply standardized processes appropriately; continuously improving processes.
• Ability to collaborate with other groups and departments to reach common goals.
• Ability to continuously adapt and contribute to meet growth and market needs of the company and own career.
• Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge.
• Ability to readily learn and apply information technology applications and take responsibility for updating skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.
• Ability to understand and follow basic instructions and guidelines.

Certificate/License

Accredited medical laboratory program certification or laboratory specialty certification required.

Work Schedule: Monday-Friday, 8:00am-5:00pm, some occasional weekend availability.