Job: Café Attendant Supervisor
Job Type: Non-Exempt Role working various hours/days
Reports To: Café Manager/Assistant General Manager

About Us:

FairWave Coffee Collective champions local coffee brands, including The Roasterie, Messenger, IBIS
Bakery, Black Dog Coffee House, Filling Station Coffee Garage in Greater Kansas City, and SpyHouse
Coffee in Greater Minneapolis. The Collective is a root system for locally-owned coffee shops grounded in these guiding principles:

1. Sourcing the highest-quality specialty coffee beans from farm-direct relationships respecting every hand in the journey.
2. Mastering the art and science of coffee roasting.
3. Investing in the people and experiences to bring out the best of each local brand.

The Collective includes market-leading local coffee brands that operate in their respective markets to drive world-class coffee, bakery, and culinary experiences for customers.

Job Overview:
We are looking for a Café Attendant Supervisor to lead our team that maintains a warm & welcoming environment for our guests.

Café Attendant responsibilities include but are not limited to conducting regular checks on food to assure brand compliance, running food from kitchen to guests quickly to ensure product integrity, maintaining cleanliness throughout café, maintaining a clean dish area, and being a brand advocate by living and breathing our core values.

Ultimately, you’ll ensure that all our guests have a legendary customer experience, as well as your teammates.

Duties/Responsibilities:

Customer Service. At FairWave we expect our team to provide our guests with superior customer service standards. Our aim is to provide a memorable, positive experience to all of our guests that is second to none in our industry.

• Welcomes guests in a friendly and professional manner.
• Stays current on menu offerings and is able to speak knowledgably to guests to answer any questions.
• Builds relationships with guests through friendly engagement.
• Ensuring daily & weekly tasks are completed by team.
• Frequent table touches with guests for highest quality customer service.
• Communicates with café leaders to initiate guest recovery practices when issues arise.
• Restocking FOH & BOH supplies.
• Bussing/Pre-bussing tables.
• Washing and restocking dishes in a timely manner.

• Deep cleaning dish area after use.
• Setting up sanitation station in dish area and expo hubs.
• Maintaining cleanliness & stocking of restroom areas.

Operations. At Fairwave we ask our team to stay up to date on best practices to ensure that we are always operating at full capacity. Part of operations requires relationship building, so as a contributing team member you can effectively and efficiently communicate to peers and leaders and vice versa.

• Maintains inventories by replenishing necessary supplies at guest service stations, behind bar, &

BOH. Stocking and replenishing products.

• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, advising café leadership when equipment issues arise.
• Creates daily deployment strategy for café attendant team.
• Provides coaching to café attendants to maintain company & brand standards and reports coaching to manager.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Takes initiative to maintain visual appearance of the entire space.
• Performs daily cleaning list & weekly deep clean list tasks.
• Participates in team meetings to stay current on current menu offerings.
• Engages with café manager for store, product, & process improvements.
• Follows all proper food and beverage safety procedures as outlined by the health department & company policies. Possess Food Handler Permit from KCMO department or other approved entities.
• Maintains all company standards as well as that requested by Ibis bakery or any of the company’s affiliates.
• Maintains a positive attitude. Treat everyone with respect, including customers, coworkers, management, baristas, and production teams.
• Thoroughly follows through with all cleaning assignments.
• Helps in other areas as needed. Such as running food, helping in the kitchen and dishwashing.
• Follows all proper safety procedures.
• Follows manager’s instructions.
• Communicates in a clear, professional manner.
• Supports management with any special requests or initiatives.

Qualifications / Skills:

• Listening.
• Excellent verbal and written communication skills.
• Customer focused (customer is always top priority).
• Superior customer service.
• Basic safety.
• Action oriented (Do something).
• Organization.
• Attendance and punctuality.
• Customer relationships.

• Integrity.
• Positive attitude.
• Flexibility in scheduling and job duties.
• Ability to handle hot and cold products.
• Able to lift up to 50lbs.

Preferred Education/Experience:

• High school diploma, GED, or equivalent preferred.
• Prior café, coffee shop, or restaurant experience a plus.
• Familiarity with telephone, office, and point-of-sale software.
• Food handlers’ card and liquor license (when applicable).
• Current driver’s license (when applicable).

Here’s What’s In It For You:

• Be part of a growing company with a family of iconic coffee brands.
• Free coffee and awesome merch.
• Comprehensive benefits program.
• 401K with match.

** Healthcare and 401K benefits are offered to FT associates, PT associates only become eligible if they meet ACA standards.

Disclosures:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

FairWave Coffee Collective is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Background check will be performed and must be passed for all external candidates. Must follow all company policies, complete anti-sexual harassment, and anti-bias in the workplace training.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Restaurant type:

• Bakery
• Café
• Coffee shop
• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kansas City, MO 64108: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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