Optum Home Solutions has an exciting opportunity to lead a winning, competitive team of telemarketers in our Phoenix Arizona Market! As the Telemarketer manager with Optum, you will be surrounded by a highly energized team who are passionate about enriching the lives of homeowners!

We are looking for a talented Call Center Manager who can help fuel our dynamic growth through a customer-oriented phone room. As a Manager, we want you to have the ability to build rapport with customers, build a strong team, lead by example and set attainable goals!

Our Managers are the difference between an average team and an extraordinary team! They oversee team skills, behaviors, results, and help build the culture that makes people excited to come in!

Why Optum Home Solutions is DIFFERENT:

Premium Products and Service

• We are known for excellent craftsmanship, top-notch service, and expert installation!

Lead Generation

• No cold calling! Your leads are paid for and interested in our services!

Compensation

• Our compensation plans reward solid performance with the opportunity for performance bonuses.
• Earning potential of over $100K per year
• Bonus Pay

Learning & Development

• We have plenty of leads and plenty of people with the desire to generate the sales. What we need is someone who can come in and take charge!
• We have cutting edge technology for CRM software and a top of the line phone dialer system!
• Our system is easy to understand and easy to provide results. With training in place to help guide you into your leadership role!

Culture

• Culture is about people. It is the concept of values, commitment, dedication, vision, communication, goals and integrity with a personal sense of belonging. It is the difference between just doing a job and doing a job with dedication, pride, energy, a positive attitude and a sense of accomplishment. It radiates from our deepest sense of self, of who we are. Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Optum Home Solutions.

Benefits

• We offer competitive benefits package including medical, dental, vision and profit sharing.
• Career advancement opportunities
• Leading world class brands
• Community partnership and give back programs
• Excellent technology
• Amazing culture

Qualifications

• Highschool diploma or equivalent; college preferred
• Valid drivers license
• Call Center Manager Experience Required
• Strong written and verbal communication skills
• Schedule availability to work on evenings and weekends
• Competitive nature to be successful
• Willingness to adapt and overcome obstacles

What You'll Be Doing

• Managing a team of 10 telemarketers
• Ensuring that KPI's are being met
• Training new hires to be successful and find ways to schedule appointments
• Quality checking seasoned telemarketers to help adjust to new obstacles
• Reviewing metrics and reporting out where we stand and how to improve

Job Type: Full-time

Pay: $62,500.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Supplemental pay types:

• Bonus pay

Experience:

• Call center management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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