Description:

VanDyk Mortgage is a multi-state Mortgage Banker, focusing exclusively on residential mortgages, refinancing, and purchasing. Named as one of the best 50 mortgage corporations to work for, we have been organized to promote the highest standards of the mortgage industry and we recognize that our employees set the very foundation by which this goal can be reached.

We are seeking a Client Experience Specialist to work at our Greeley, Colorado branch location. This is a great position for a self-starter to build and grow this portion of our business. Experience with lead generation systems and drip campaigns is a must. This position will work closely with branch personnel along with the corporate marketing team to focus on the retention of mortgage-based clients. An eye for detail is important as well providing full support to the branch including but not limited to database management, social media manager, setting up appointments, and assisting with all aspects of marketing/promotion functions.Client Relationship Specialist will also be responsible for attending open houses, closings and other events as requested.

Client Relationship Specialist Responsibilities:

· Make refi pipeline calls

· Make milestone calls

· Make TBD calls and set up new files for aged TBD's

· Help with any branch level marketing needs

· Attend events such as open houses and closings at Loan Officer requests

· Help with branch admin duties as needed

· Complete special projects as requested by branch manager

· Send post-closing thank you cards and make post-closing congrats call

· Make post-closing and clear to close calls

· Performs other duties as required and assigned

· Plans lunch and learns

· Coordinates approvals and compliance of marketing collateral and activities with corporate and other stakeholders as needed

· Social media manager – manages the creation and posting of content across platforms and monitors engagement.

· Creates and deploys content across channels examples include: social, blogs, email, print, website and video

Client Relationship Specialist Key Characteristics:

· Excellent written and verbal communication

· Ability to work in a fast-paced, high-pressure environment

· Attention to detail

· Strong work ethic

· Multi-tasking and time-management skills, with the ability to prioritize tasks

· Ability to learn quickly and effectively

· Proficient organizational skills and ability to prioritize

· Ability to work in a team, or individual with limited

Client Relationship Specialist Job Specifications:

· Must be a team player who has attention to detail and quick response times

· Must be highly proficient in Word/Excel

· Ability to compile and analyze performance data and create reports

· Fluent in Spanish

· Bachelor’s degree in Marketing/Advertising or equivalent work experience

· In Office work required – this job is not remote

· Experience with Canva or other design software is desired

· Experience with real estate or the mortgage industry is highly desired

We offer an excellent benefit package.

To apply, please submit a resume.

Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Greeley, CO 80634: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Greeley, CO 80634

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