Client Services Associate (Remote) Job at Moody's
Moody’s Analytics is the leading provider of credit risk solutions to the financial industry. The products, services and expertise of Moody’s Analytics are taken advantage of by the top 250 banks, 5,000 financial institutions and more than 170,000 users.
The services we provide and therefore the people we employ are critical to our ongoing success. You will work with dynamic, smart, driven individuals as well as a diverse range of financial market participants around the world, including investment banks, asset managers, fund managers and other key financial institutions in the capital markets.
We are looking for ambitious graduates eager to start a career in financial services with a record of demonstrated academic achievement, excellent communication and critical thinking skills. In return, we offer continual learning, personalized career development within a dynamic and growing business environment.
Responsibilities:
The Client Service Associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
The services we provide and therefore the people we employ are critical to our ongoing success. You will work with dynamic, smart, driven individuals as well as a diverse range of financial market participants around the world, including investment banks, asset managers, fund managers and other key financial institutions in the capital markets.
We are looking for ambitious graduates eager to start a career in financial services with a record of demonstrated academic achievement, excellent communication and critical thinking skills. In return, we offer continual learning, personalized career development within a dynamic and growing business environment.
Responsibilities:
The Client Service Associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
- Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
- Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.
- Identify sales and up-sell opportunities for the business.
- Understand and provide constructive feedback on the client experience to the business.
- Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
- Answer client questions, resolve issues and complete specific client requests.
- Identify product issues; triage, resolve and/or escalate for resolution.
- Facilitate interaction between Moody's Analytics clients and Moody's analysts or economists.
Bachelor’s degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.
- Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Exceptional communication and critical thinking skills.
- Proven experience in a customer service role or contact center would be beneficial but not essential.
- Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.
We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
For US-based roles only: the anticipated hiring base salary range for this position is $ [49,800] to $ [62,800], depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.
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