Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.
Duties and Responsibilities:
Supporting the Account Manager in managing their accounts including the following responsibilities:
- Monitor email communication, creating and reviewing of emergency and non-urgent work order requests.
- Providing assistance to customers and facilities management companies requesting service and providing updates on existing requests.
- Serve as a point of contact for communication between Commercial Fire and the customer, addressing escalated issues, and providing updates concerning preventive maintenance and emergency requests.
- Updating customers at the store level with technician's ETA.
- Work directly with AHJs (Authority Having Jurisdiction) as needed.
- Work 40+ hours as work load requires and approved by manager.
- Assist Account Manager with AM queues: NTE Required, PO Required
- Additional duties as requested.
Requirements
- Able to organize work, while engaging in a variety of tasks simultaneously
- Strong written and verbal communication skill
- Notable computer knowledge and aptitude of software applications
- Attention to detail and good decision-making skills
- Possesses leadership capabilities and acts as a team player
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
Application Question(s):
- What is your desired hourly rate?
Experience:
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Jacksonville, FL 32246
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