Customer Service Representative Job at eCom Solutions Inc
eCom Solutions Inc Warrendale, PA 15086
$21 - $25 an hour
Job Title: Customer Service Representative
Duration: 3 Months
Shift: M-F 8am to 430pm
Temp position only
Customer Service Representative
POSITION SUMMARY:
The purpose of this job is to support the US Service Department and external customers. This person will be located at our Warrendale, PA facility.
ESSENTIAL SKILLS AND RESPONSIBILITES:
- Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.
- Keep in communication with US FSE’s to ensure that schedules are maintained and resources are used optimally.
- Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.
- Manage Customer Service Representatives – oversee CSR’s order entry procedures.
- Service CRM administration, providing data analysis and metrics to VP of Service as needed. Assistance in implementation of new CRM.
- Manage PMP sales – oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales. Schedule PMP visits as requested and as time & resources permit.
- Provide admin support to VP Service and US Service managers as needed
QUALIFICATIONS:
- Must have the ability follow established processes
- Well organized and confident to work independently but will be a strong team player.
- Intermediate Excel User (know vlookups, pivot tables)
- Willingness to take on new responsibilities and challenges
- Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles
EDUCATION/EXPERIENCE:
- High school diploma or equivalent and 3-5 years of equivalent experience required
- Preferred Associates Degree
Job Type: Contract
Pay: $21.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Warrendale, PA 15086: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Preferred)
Experience:
- Customer Service Representative: 5 years (Required)
Work Location: In person
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