Customer Service Representative-Salty Snacks Job at HERSHEY MX
Job Title: Customer Service Representative Salty Snacks
Job Location: Austin, TX
This position can be located in Hershey, PA, Austin, TX and is also open for 100% Remote
COVID-19 Vaccine Safety Mandate
This position requires that you must be fully vaccinated for COVID-19 (even if working remotely) and present proof of vaccination before beginning employment. If you receive an offer of employment, you will be asked as part of the background check process to upload a copy of your vaccination card. If you believe you require an accommodation for medical or religious reasons related to the vaccine safety mandate, you may submit a request after you receive an offer of employment. Instructions on how to do so will be provided in your offer letter.
Position Summary
We are currently hiring for a Customer Service Representative in Austin, TX. This position will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and offerings.
Responsibilities
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Process customer orders, changes, returns, and invoices according to established department policies and procedures
- Enter and update order routing information in a variety of customer and transportation systems
- Work closely with the credit department to resolve disputed credit items
- Provide timely feedback to the company regarding service failures or customer concerns
Qualifications
- Strong oral and written communication skills
- Ability to actively listen and adapt to a variety of characters
- Enthusiastic, positive attitude
- Ability to multi-task, prioritize, and manage time effectively
- Works well under pressure and remains calm in difficult situations
- Detail-oriented
- Bachelor’s degree or equivalent
- 1+ year proven experience in Customer Service or related field
- 10% travel required to attend in-person meetings
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Nearest Major Market: Austin
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