The Position

The Field Implementation Specialist - MIDWEST is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, training, and maintenance of clinical chemistry and immunoassay platforms and processes, such as cobas Pro and cobas 8000. As an entry-level specialist, you will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. Some job duties may be performed remotely and independently following standard practices and procedures. Duties are generally routine but may include non-routine tasks.

This is a field-based, national role. You must currently reside within 50 miles of a major metropolitan airport in the US in the following cities:

• Minneapolis, MN
• Milwaukee, WI
• Des Moines, IA
• Omaha, NE,
• Chicago, IL
• Indianapolis, IN
• Cleveland, OH (including Cincinnati, Columbus)
• Philadelphia, PA
• Washington, DC
• Detroit, MI

This position requires 95% travel to client sites. We are recruiting for more than one position at this time.

Due to our company's significant growth, we are currently focused on preparing our internal infrastructure to accommodate this expansion. While we may not extend any job offers right away, we anticipate that hiring will occur in the near future.

JOB FACTS

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation and Roche solution correlation

• Performs individualized assessment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities (equipment, applications, systems, and IT solutions) to design and develop tailored training

• Trains customers on Roche platforms, processes and expectations, including planning and coordination for implementation

• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; uses the consultative performance approach for complex implementations; provides future clinical application support

• Acts as an advisor on customer issues; drives efficiencies and optimization for the customer and Roche through independent analysis and problem solving

• Resolves most questions and problems and refers only the most complex issues to higher levels

• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)

• May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position

• Maintains and continuously improves the quality system by achieving quality objectives through daily actions

WHO YOU ARE

MINIMUM QUALIFICATIONS

• Associate’s degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences OR other equivalent work experience AND 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment.
  

PREFERRED QUALIFICATIONS

• Reside within 50 miles of a major metropolitan airport in the US with the ability and willingness to travel 95% of the time, including overnight travel

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences, or other related science degree

• Laboratory certifications

• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills, specifically Roche solutions (i.e. chemistry, immunology, molecular, tissue, life science, and IT solutions)

• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships

• Effective time-management, organization, and prioritization skills

• Ability to work as a field-based individual contributor with independence and autonomy

ADDITIONAL INFORMATION

• Relocation benefits are not available for this job posting

• Company Car is provided with this position.

• This is a field-based remote position.

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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

Genentech requires all new hires to be fully vaccinated against COVID-19 as of their start date. This requirement is a condition of employment at Genentech, and it applies regardless of whether the position is located at a Genentech campus or is fully remote. If you are unable to receive the vaccine due to a disability or serious medical condition, or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.