Guest Service Agent Job at Margaritaville Resort Gatlinburg
Love Your Job! Join Our Team Today
Margaritaville Resort Gatlinburg
**Employer Paid Parking**
* 94% of our Team Members Love Their Job
* Voted Best Place to Work / Best Place to Stay!
* Margaritaville Property of the Year 2019 & 2020
* 94% Team Members Proud to Work for our Company
* USA Today Best New Property
* Knoxville News Sentinel Best Property of the Year
Love your job where the Beach meets the Mountains! We are currently searching for a motivated and talented Guest Service Agent to join our team at the Margaritaville Resort in Gatlinburg, TN. Located in the center of Gatlinburg, the gateway to Smoky Mountain National Park, this resort has 163 rooms and suites, Spa, Margaritaville inspired License To Chill Bar & Grill and Joe Merchants coffee shop, 4,000 square feet of meeting space and additional scenic outdoor event space. Bring your friendly and welcoming personality to our team!
Job Description
Provide genuine, efficient and friendly service for front of house to ensure smooth operations.
Primary Responsibilities
- Greet guests and courteously answer questions about the hotel and local area.
- Check guests in and out in an efficient and friendly manner
- Resolve complaints in a positive manner.
- Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
- Be attentive, friendly, helpful and courteous to other team members and guests.
- Handle other duties as assigned by Front Office Manager
Requirements
- Must be willing to work holidays and weekends.
- Friendly, outgoing personality and professional appearance required.
- Hospitality experience and/or customer service experience preferred.
- Positive attitude and excellent communication skills a must.
EOE
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Gatlinburg, TN 37738: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Required)
- Front Desk: 1 year (Required)
Work Location: In person
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