Duravant is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging, and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability, and reliability.

This role sits in Ball Ground, GA at our operating company Foodmate, primarily supporting their business as a Duravant team member.

The Help Desk Administrator will interface with all levels of customers within the Foodmate organization. This role will be responsible for the day-to-day performance and operation of all end-user devices (printers, PCs, laptops, tablets, mobile devices, peripherals, copiers/printers/scanners, etc.) hardware, and software. The Help Desk Administrator will provide accurate, timely, and creative solutions to end-user computer and network problems.

What You’ll Be Doing:

• Perform on-boarding and off-boarding hardware, installations, configurations, and procedures with clear documentation
• Identify, research, and resolve technical problems of IT equipment and software applications
• Provide troubleshooting skills for software apps, hardware, and phone support
• Perform time-sensitive mission-critical security procedures such as handling security alerts, running virus/malware scans, and removing/quarantining such threats
• Know how to use, interact, & respond to tickets via the ticketing support system
• Document, track, and monitor problems to ensure timely resolutions by working with IT leadership to assist and help resolve
• Ensuring that closed tickets have appropriate documentation
• Inventory control of deployed and non-deployed equipment
• Follow support processes, strive to improve processes and procedures
• Adheres to standard IT practices, techniques, and established escalation processes.
• Manages installation-related efforts and participates in IT projects across the organization.
• Maintain, troubleshoot, and upgrade current IT equipment: PCs, Laptops, Tablets, smartphones, and all hardware/software.
• Be available for remote or onsite technical support; typically 5-days a week, but may include after-hours work as necessary.

What We’re Looking For:

• Bachelor’s degree or equivalent experience
• 3-years of experience in a help desk or IT support role
• Experience with Microsoft Windows Version 8 and above, Microsoft Office 365 Suite, and Microsoft Teams
• Experience with Cisco Any Connect VPN
• Ability to organize and manage multiple projects, priorities, and tickets while managing time effectively to meet deadlines.
• Exceptional customer service skills including excellent written and verbal communication skills

Additional Information:

Duravant participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Duravant offers an excellent total rewards package that includes:

• Competitive Compensation
• Comprehensive benefit package design to support our employees’ health, well-being, and financial security
• Work/Life programs to provide a safe, secure, and balanced environment
• Education and training programs to develop

Foodmate brings innovative technology and cost-effective solutions to poultry processing automation. Our machines optimize yields, improve quality, and reduce labor costs while offering a low cost of ownership.

At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields.