• Responsible for helping to manage the day-to-day operations of network infrastructure, including configuring, diagnosing, repairing, upgrading, and optimizing all computer systems, equipment, and services.
• Ensures that all help desk requests are responded to and handled in a timely manner.
• Provide technical assistance and customer support related to computer systems, hardware, and software.
• Create and maintain network users/permissions.
• Provide staff with technical training where required.
• Assist with the research, implementation, and deployment of current/future software and hardware projects.
• Troubleshoot network performance issues, as well as analyze and resolve wireless local area networks (WLAN) hardware/software problems in a timely and accurate fashion.
• Ensures asset tracking for IT-related equipment is accurately maintained.
• Install and configure computer network equipment.
• Travel will be required for on-site hardware and software maintenance.
• Occasional evenings and weekends and overtime may be required to meet deadlines.

• Bachelor’s Degree in Computer Science or Four years of applicable experience and/or equivalent experience.
• Experience with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Managing a Windows network environment and Active Directory.
• Strong knowledge of network management and analysis tools.
• Knowledge of the Azure/Office 365 hybrid environment is a plus.
• Lifting and transporting moderately heavy objects, such as computers, printers, and peripherals.

• Ability to quickly learn technologies and products using documentation and internet resources.
• Good written and oral communication skills; good interpersonal skills.
• Self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.

• Full-Time Position.
• Salary commensurate with experience and qualifications.
• Graham Windham offers eligible employees a comprehensive benefits package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.

In full partnership with families & communities, Graham Windham strives to make a life-altering difference to children, youth and families affected by abuse, neglect and delinquency by providing each child we serve with a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Westchester County, Manhattan, the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting & enriching work experience.Graham has pioneered programs for New York City’s children, families and communities for over 200 years.Today, Graham is one of New York City’s leading social services organizations, providing educational and social services to over 4,000 children, young people, and parents in the Bronx, Brooklyn, and Harlem.GRAHAM ‘s IMPACT: 2019 HIGHLIGHT-Graham served 4,128 children, young people, and parents across New York City.-99% of families in our prevention program, who were at risk of having children placed in foster care, remained intact six months after receiving family support services.*95 kids in foster care reunited with their families within one year and 25 were adopted.*Over 90% of children in foster care who were reunified with their families avoided re-entering foster care in the year after reunification.*92% of young people in the Graham SLAM education and career support program graduated from high school by age 21 (compared with 22% of young people across the New York City foster care system).*We helped to lead close to 100 stakeholders in successfully advocating for New York City to invest $10 million in an approach similar to Graham SLAM for young people across NYC through the Fair Futures campaign.