Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

SUMMARY

Medical Information (MI) strives to enhance BD’s reputation and the value of BD products by responding to medical and technical questions or requests for information from internal (i.e. sales, clinical specialist, customer care, quality, and marketing) and external (i.e. health care professionals, payers, and patients) regarding BD products. Additionally, the department works to provide relevant feedback to the Business Units that can impact the overall success of BD.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Specializes in products and procedures using products sold by BD.

• Provides accurate, timely, and fair-balanced answers to medical inquiries for the business unit supported.

• Refers more complex inquiries that exceed the scope of responsibility or knowledge to MI Scientist or MI Lead.

• Assists Business Unit in reviewing/updating IFUs and marketing/sales materials.

• Keeps current on Business Unit products and procedures by reviewing product literature and medical/technical journals and by attending training sessions on new products, most often via webinar.

• Notifies sales representatives of customer inquiries where appropriate.

• Communicates issues derived from inquiries to department manager where appropriate.

• Documents inquiries, responses and actions taken in a clear, concise and accurate manner in department database. May capture and submit product complaint information within the required timeframes and according to applicable client directives. Must document information accurately, clearly and concisely for the purpose of fulfilling regulatory requirements per established guidelines.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient in the use of a personal computer with high level keyboarding skills.

• Strong interpersonal skills required in the areas of verbal and written communications, customer focus, excellent organizational skills, attention to detail, telephone courtesy, and professionalism.

• Must have a general medical and scientific background, including a working knowledge of human anatomy and physiology and an understanding of how medical devices are used in clinical settings.

• Strong analytical skills, ability to solve problems real-time.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree required, preferably in biology or health science.

• Two to four years customer service experience and/or call center experience preferred, with the ability to relate to a diverse patient population. Less experience may be considered commensurate with skill set.

LANGUAGE SKILLS

• Ability to read and comprehend detailed instructions, business correspondence and memos.

• Has the ability to comprehend and appropriately use medical terminology and can read, understand and interpret information provided and questions asked.

• Excellent technical skills, verbal and written communication skills, and good interpersonal relationship skills.

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment while maintaining confidentiality around patient and/or clinical study information in accordance with HIPAA.

• Excellent follow through and detail oriented with a high level of accuracy. Ability to prioritize and multi-task while providing team and customer support.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions and decimals.

• Ability to compute ratios and percentages, and to draw and interpret basic line or bar graphs.

REASONING ABILITY

Inquiries vary tremendously in nature and subject. Complexity is high due to the requirement for understanding multiple product lines from several different BD Business Units and topics associated with the medical industry in general. Superior judgment is essential to minimize company liability. Employee must be capable of evaluating each inquiry for potential medical, regulatory, legal, and customer relations concerns. Critical analytical thinking skills, with an emphasis on customer service is essential. Employee must exhibit the ability to troubleshoot and execute action plans using good judgment, tact, and discretion.

PHYSICAL DEMANDS

Employee is required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

This position works in a normal office environment. The noise level in the work environment is quiet to moderate.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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