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Location: Remote

Clearance Level: None

Primary Function

Working within the Acuity Office of Corporate Technologies, the Senior Telecommunications Engineer will have a high degree of autonomy in establishing daily priorities and activities as part of a “hands-on” position requiring technical and operational skills.

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity is recognized.

Responsibilities

• Full life-cycle management (define, design, develop, deploy) for various projects relating to the upgrade and ongoing maintenance of the corporate voice or data infrastructure.
• Serve as a liaison with other teams and other departments to define requirements for and carry out various inter-team projects.
• Daily general support for all Cisco Call Managers, VoIP gateways, Telepresence, ACD, other telecommunication systems, and conference room UCCM integrated A/V, serving as a key escalation point for troubleshooting complex telecommunication issues.
• Provide regular management reports to direct supervisor relating to the health/maintenance/uptime of systems.
• Direct responsibility for maintaining systems and support service level agreements for systems uptime and support service levels.
• Develop options, recommendations and associated cost benefits and implement cost effective solutions.
• Document engineering standards and proposals or recommendations for voice or network designs and engineering changes.
• Develop and manage project teams in area of responsibility.
• Work with network engineers, technical staff, and vendors to develop and implement telecommunication projects.
• Research, evaluate, and recommend new tools and technologies.
• Assess emerging network technologies and make recommendations to information technology management.
• Works on unusually complex technical problems provides, and solutions which are highly innovative in nature.
• Traini IT Service Desk members to support TIER1 UCCM tickets (add, move, delete users and phones).
• Other duties as assigned.

Job Requirements

• Bachelor's degree or experience in lieu of.
• 6 years of experience working in a corporate IT/IS environment.
• 5 years of experience building and supporting complex VoIP networks.
• Cisco CUCM, UCCX, CUC, CUPS, CUAC and Expressway installation, configuration and operation, including additional 3rd party products that integrate with Cisco solutions.
• Excellent working knowledge of TCP/IP, BGP, SIP, MGCP, and VoIP protocols required.
• Must be proficient in the use of VoIP analyzers and troubleshooting voice equipment.
• Must have in-depth knowledge debugging problems related to communications protocols.
• Must have a working knowledge of SNMP, RADIUS, Spanning-Tree, vPC, HA, and IPSec.
• Must have superior troubleshooting skills related to the following network architectures: Multimode Fiber, Fast and Gigabit Ethernet, as well as WAN circuits technologies (MPLS, IPVPN, Point-to-Point).
• Practical knowledge of all cabling technologies associated with the above.
• Working practical knowledge of network monitoring and administrative tools.
• Creative problem-solving abilities.
• Ability to work independently.
• Strong customer support skills.
• Strong written and oral communications.
• Ability to properly prioritize multiple simultaneous tasks.
• Ability to obtain and maintain a secret clearance, which requires US citizenship.

Preferred Qualifications

• A Bachelor’s degree in Computer Science or related program.
• Understanding of DWDM theory.
• CCNP Voice or Collaboration
• CCNA Route/Switch

Physical Requirements and Work Conditions

• Work is normally performed in a typical interior/office work environment, however, may include deployment to both domestic and overseas locations that may entail austere or challenging work environments.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is: Acuity-CHS, LLC

Job Type: Full-time

Pay: $92,293.00 - $100,086.00 per year

Schedule:

• Monday to Friday

Work Location: Remote

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