Fantastic Company Seeks a Skilled Support Representative with SQL Skills
This Jobot Job is hosted by: Jake McSwain
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $80,000 per year
A bit about us:
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The Technical Services Representative provides 24x7 technical support from the Cary, NC office, beginning with the initial technical support contact for all internal and external customers who use, install, sell and service software products. The Technical Services Representative strives to exceed customer expectations and deliver consistent customer satisfaction.
Why join us?
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Competitive pay and benefits with a great office culture and amazing, experienced team!
Job Details
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Position Responsibilities
1. Provide efficient technical support to internal and external customers via phone, email, web inquiry and other contact channels as presented.
2. Implement standard call greetings, workflow, follow-up commitments, call closing and follow-up execution in accordance with established best practices.
3. Assess problem severity and document all customer interactions, troubleshooting details and service activities thoroughly and accurately within the customer relationship management (CRM) system.
4. Deliver timely resolution of technical & non-technical issues by applying product knowledge, analytical skills, communication techniques and available tools, keeping customers continuously informed of issue status.
5. Escalate technical issues properly to facilitate rapid resolution.
6. Schedule and perform remote upgrades and services, managing these efforts to ensure accurate, efficient, and successful outcomes.
7. Develop broad product expertise and stay current on feature and patch evolution through consistent study of available documentation and routine training activities.
8. Serve in 24x7 technical support on-call rotations.
9. Achieve individual and team metrics, and technical support key performance indicators.
Responsibilities of all Employees
1. Maintain a positive and professional relationship with employees, clients, and all community and business contacts.
2. Communicate in a clear and concise manner. Ability to collaborate with others.
3. Utilize time management and problem-solving skills to efficiently perform job duties.
4. Maintain an acceptable and professional personal appearance.
5. Maintain confidentiality of private business matters and HIPAA-protected information.
6. Complete other duties as assigned, to meet ongoing needs of the company.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. #software-engineering #sql #healthcare #support #indtier1
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