Web Customer Support Specialist Job at Alice Lane Home Collection
Customer Support Specialist
JOB RESPONSIBILITIES:
- Addressing customer service related issues for e-commerce through the online portal, email, chat or phone
- Answering customer questions related to orders, returns, claims, etc. and coordinating related activities to address and resolve customer concerns
- Initial processing of e-commerce orders through the internal inventory system and through to the vendor
- Providing consistent communication and order updates to customers
- Notifying customers of backorders, discontinued items and shipping delays
- Coordinating returns and issuing refunds for e-commerce transactions
- Submit claims for any e-commerce transactions
- Providing management with feedback and insights about the e-commerce experience and the systems that support it
- Proactively anticipate the needs of the client and be a self-starter to move through projects efficiently
- Assist manager with front/back end customer experience improvements
- Facilitate E-commerce curbside pick up and coordinate process.
- Reporting customer complaints regarding processes and product to management. I.e product with multiple claims and returns
- Maintain and work consistently to improve the customer experience
QUALIFICATIONS & EXPERIENCE:
- Professional background and practical work experience in high level customer service and client interactions
- Understanding of sales and the customer experience
- Ability to learn digital tools to process orders, analyze data and draw actionable insights and conclusions
- Communicating well with customers digitally, in person and over the phone
- Working closely with the manager to develop web strategies around the customer experience
This position is located at our warehouse in Lindon, Utah
Job Types: Full-time, Contract
Pay: $30,000.00 - $35,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- Associate (Preferred)
Work Location: In person
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