Full-time Client Support Specialist Job at Palmetto Association For Children and Families
Palmetto Association For Children and Families Greenville, SC
Title: Full-time Client Support Specialist (Greenville)
Reports To: Director of Shelter Operations
Summary: This employee provides direct services for victims of domestic violence and their children. This
includes operation and control of electronic security and fire alarm system, the securing of all gates and
entrances both inside and outside the shelter, ensuring that only authorized persons are granted admission to
the building by personally answering the door (residents are not allowed to answer the door), and appropriately
responding to concerns of residents by following approved agency procedure. This is a full time, salaried,
non-exempt position eligible for full benefits.
Job Responsibilities:
- Receives and processes crisis intake calls from victims and accepts clients into shelter.
- Facilitates new clients through intake procedures, explains procedures of household, prepares
- Ensures that the basic needs (food, clothing, medical assistance, etc.) of all clients of the shelter are
- Maintains "Daily Log" for all incidents relating to clients.
- Accurately enter data into a computer system in a timely, accurate, and efficient manner.
- Demonstrate an understanding of working with traumatized clients and trauma-based behaviors.
- Responsible for writing timely incident reports for any incident or emergency.
- Assists in maintaining a clean shelter, aids with meal preparations, and other household contributions.
- Completes inventories and various other paperwork as assigned.
- Assist in planning and executing client events; as well as other shelter projects
- Assist with coverage in various shelter locations
- Attends meetings and trainings as required
- Demonstrate empathy, communication, active listening, and de-escalation skills while maintaining
- Ability to work independently and with limited supervision while applying established policies and
- Demonstrate effective time management skills.
- Enthusiastically supports and models the mission and vision of Safe Harbor to peers, clients, and the
- Performs other or similar agency duties as assigned by House Management and Facility supervisors
and/or other agency management personnel. May be asked to work at other Safe Harbor shelter
locations as needed.
Qualifications:
- High school diploma or equivalent required.
- Must be physically capable to lift up to 50 lbs., navigate stairs and perform all tasks related to this
- Maturity, flexibility, and interpersonal skills necessary to work in a crisis oriented, stressful environment
is essential.
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