Position Title: Housing Readiness Specialist Case Manager
Program/Dept: Coordinated Entry
Reports to: Program Director
Classification: Regular, Full-Time, Non-Exempt
Salary Range: DOEE + Benefits

Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And, we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Description: Housing Readiness Specialist will provide additional case management support to staff and clients pertaining to client’s housing, finances, living environment, and other housing matters and advocacy. Housing Ready Specialist/Case Manager will also provide support to the various jurisdictional and non-profit outreach teams to identify housing opportunities for individuals experiencing homelessness.

Essential Duties & Responsibilities:

• Counseling individuals and families at the top of the Resource Connect Solano prioritization system as to potential housing options
• Support client compliance through additional case management services.
• Coordinating supportive services for individuals and families at the top of the Resource Connect Solano prioritization system
• Assist and teach individuals and families at the top of the Resource Connect Solano prioritization system with activities of daily living, such as meal planning and preparation, personal hygiene, and budgeting, acquiring documentation with fee waiver vouchers if needed, and referring to direct services (county benefits, DV etc.)
• Using the coordinated entry system to provide comprehensive assessments of participant need for housing and services
• Monitoring and evaluating Resource Connect Solano participants progress
• Assist client on-site with coordinating client’s placement from one location to another.
• Facilitate the process of addressing of client needs and resolving issues by proactively engaging the appropriate people and resources.
• Monitor and follow up on requests pertaining to housing grievances from clients, staff and other service providers.
• Provide RCS participants information and referrals to providers participating in the Coordinated Entry System
• Complete projects as assigned by Resource Connect Solano Program Director
• Provide tenant counseling to individuals and families placed within the last 30 days into housing through Resource Connect Solano
• Assisting individuals and families at the top of the RCS prioritization system or that have been placed within the past 30 days into housing by RCS with securing utilities, understanding leasing processes, and making moving arrangements
• Participate in various meetings and prepare meeting minutes/agenda as required.
• Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
• Complete and submit accurate time sheets and absence reports to program management in a timely manner.
• Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
• Drive own or agency vehicle to main office, meetings, and other venues, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
• Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
• Perform other related duties, responsibilities and special projects as assigned.

Requirements, Qualifications, Skills & Abilities:

• Must be passionate about Caminar's mission.
• Bachelor's degree strongly preferred.
• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience with web based time and attendance and staff training and development system is strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written formal communications skillfully and professionally.
• Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.
• Negotiate several flights of stairs during each work shift and maintain ability to carry boxes and/or bags weighing up to 25 pounds each into the facility.

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

We've Got You Covered

Medical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.

Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.

Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.

Life, Long-term Disability,and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.

Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit.

401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.

Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!

Employee Assistance Program
For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.

Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org