Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

Why Work at Cheyenne Regional?

• ANCC Magnet Hospital
• 403(b) with 4% employer match
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employer Sponsored Wellness Program
• Employee Assistance program

A Day in the Life of a WIC Tech:

Provides technical and administrative support to the Women, Infants and Children Supplemental Nutrition Program (WIC).

Here Is What You Will Be Doing:

• Screens applicants for categorical and income eligibility and authorizes benefit issuance for Wyoming WIC Program participants. Responsible for EBT troubleshooting/card issuance discrepancies; manages smartcard (benefit) issuance/maintains EBT security and card reconciliation.
• Responsible for the operation of centralized telephone and information center; schedules clinic appointments; provides assistance to co-workers. Responds appropriately to inquiries including requests for WIC Program/policy information, from clients, general public, and community health agencies, as well as vendor/client complaints, etc. Provides information and refers clients to appropriate support services. Assures excellence in customer service to WIC clients. Assists with efficient clinic flow and overall positive clinic environment.
• Responsible for data entry and computer back up procedures, record keeping and archiving, computer trouble shooting, preparing and disseminating monthly reports including WIC participant statistics, fiscal reports, daily, weekly, and monthly data back-up processes, and payment/expenditure reconciliation. Maintains current equipment and office supply inventory, orders office supplies as needed.
• Maintains and reviews participant charts and clinic records in a timely, secure and confidential manner and follows appropriate archiving procedures for clinic records.
• May serve as local agency vendor monitor to initiate and maintain bi-annual vendor contracts, provide quarterly vendor compliance monitoring as per WIC Program regulations, and reviews EBT transaction quarterly sales report and/or EBT vendor counseling report as needed. Perform any high-risk vendor monitoring as needed.
• Demonstrates a positive attitude toward breastfeeding including: words of encouragement for all women planning to or currently breastfeeding infants; avoidance of overt or subtle formula endorsement; and referral to appropriate health professional(s) for breastfeeding problems.
• At supervisor discretion, may conduct anthropometric screening of WIC clients, update/screen WIC clients for current immunization status, and refer clients as needed to the clinic nurse or nutritionist.

Desired Skills:

• Skills in interpersonal relations as applied to contacts with clientele, representatives of resource agencies, employers, and other community agencies. Ability to communicate effectively both verbally and in writing.
• Office management skills including telephone, reception, appointment scheduling and maintenance of clinic flow.
• Ability to effectively use existing and new technology, including knowledge of computers (including troubleshooting), data entry, EBT equipment and card management, copier, modem, fax machine and other office equipment.
• Ability to maintain medical records including initiating new client records, filing and discontinuing records
• Ability to learn and apply basic knowledge of the WIC program, including policies and procedures and screening applicant/participants for income and category eligibility
• Knowledge of local health and social service agencies for referral of applicants/participants for further assistance.
• Ability to maintain confidentiality of participant information